The Massachusetts Health Connector Navigator Program

The Health Connector partners with a set of community organizations through a grant program to serve as Navigator organizations that provide community-based eligibility and enrollment assistance.

Overview

Navigators provide community-based eligibility and enrollment assistance to the uninsured and current Health Connector members across Massachusetts. Anyone can choose to work with a person at a Navigator organization who can act as a trusted adviser and provide one-on-one help.

Navigators assist with a wide range of activities, but are focused on helping with the following areas:

  • Assisting uninsured people to complete an application and select a health plan

  • Answering questions about members’ plans, Open Enrollment, and renewing coverage

  • Conducting outreach and assisting individuals in their communities to increase awareness about the Health Connector

Finding a Navigator

There are currently 18 Navigator organizations across Massachusetts. The current list of Navigators, where they are located and how to contact them is listed here:

Boston Public Health Commission

1010 Massachusetts Avenue
Boston, MA 02118

Languages: English, Spanish, Portuguese, Cape Verdean Creole, Haitian Creole

Phone Number: 1-800-847-0710

Website: http://bphc.org

Cambridge Economic Opportunity Committee

11 Inman Street
Cambridge, MA 02139

Phone Number: 617-868-2900

Languages: English, Amharic, Haitian Creole, French, Spanish, Portuguese

Website: http://ceoccambridge.org

Caring Health Center

1049 Main Street
Springfield, MA 01103
532 Sumner Avenue
Springfield, MA 01108

Phone Number: 413-739-1100

Languages: English, Albanian, Arabic, Burmese, English, Nepali, Russian, Somali, Spanish, Vietnamese

Website: http://caringhealth.org

Community Action Committee of Cape Cod & Islands, Inc.

372 North Street
Hyannis, MA 02601

Phone Number: 1-800-845-1999

Languages: English, Spanish, Portuguese, Bulgarian, Serbian, Russian

Website: http://cacci.cc

Community Health Center of Franklin County

102 Main Street
Greenfield, MA 01301

Phone Number: 413-325-8500

Languages: English, Spanish

Website: http://chcfc.org

Community Health Programs

19 Depot Street
Adams, MA 01220
Phone Number: 413-743-1080
444 Stockbridge Road
Great Barrington, MA 01230
Phone Number: 413-528-8580
510 North Street
Pittsfield, MA 01201
Phone Number: 413-447-2351
725 North Street
Pittsfield, MA 01201

Languages: English, Spanish, Portuguese

Website: https://www.chpberkshires.org

Ecu-Health Care

99 Hospital Avenue, Suite 208
North Adams, MA 01247

Languages: English

Phone Number: 413-663-8711

Website: http://ecuhealthcarena.com

Edward M. Kennedy Health Center

354 Waverly Street
Framingham, MA 01702
42 Cape Road
Milford, MA 01751
19 Tacoma
Worcester, MA 01605

Languages: English, Portuguese, Spanish

Phone Number: 800-853-2288

Website: http://kennedychc.org

Family Health Center

Southbridge
32 Orchard Street
Southbridge, MA 01550
Languages: English, Spanish
26 Queen Street
Worcester, MA 01610
Languages: English, Albanian, Arabic, Berber, French, German, Greek, Italian, Kaba, Nepali, Sango, Spanish, Portuguese,  Vietnamese

Family Health Center – HOAP (Homeless Outreach and Advocacy Program)

162 Chandler Street
Worcester, MA 01609

Languages: English

Phone Number: 508-860-7700

Website: http://www.fhcw.org

Fishing Partnership

2 Blackburn Center
Gloucester, MA 01930
Languages: English, Italian
139 Court Street, Unit 101A
Plymouth, MA 02360
Languages: English
38 Bethel Street
New Bedford, MA 02740
Languages: English, Portuguese
880 Main Street, Unit 2
Chatham, MA 02633
Languages: English

Phone Number: 888-282-8816

Website: https://fishingpartnership.org

Greater Lawrence Community Action Council, Inc.

305 Essex Street
Lawrence, MA 01840

Languages: English, Spanish

Phone Number: 978-681-4905

Website: http://glcac.org

HealthFirst Family Care Center

387 Quarry Street, Suite 100
Fall River, MA 02723

Languages: English, Cape Verdean Creole, Portuguese, Spanish

Phone Number: 508-679-8111

Website: http://healthfirstfr.org

Hilltown Community Health Center

70 Boltwood Walk
Amherst, MA 01002
58 Old North Road
Worthington, MA 01098

Languages: English

Phone Number: 413-238-5511

Website: http://hchcweb.org

Joint Committee for Children’s Health Care in Everett

Everett City Hall
484 Broadway
Everett, MA 02149

Languages: English, French, Haitian Creole, Italian, Portuguese, Spanish

Phone Number: 617-394-2414

Website: https://jcchce.org

Lynn Community Health Center

269 Union Street
Lynn, MA 01901

Languages: English, Spanish, Portuguese, Khmer, Russian

Phone Number: 781-581-3900

Website: https://www.lchcnet.org

Manet Community Health Center

180 George Washington Boulevard
Hull, MA 02045
Languages: English
Phone Number: 781-925-4550
1 Washington Street
Taunton, MA 02780
Languages: English, Arabic, Haitian Creole, Spanish, Portuguese, Mandarin
Phone Number: 508-822-5500
110W Squantum Street
Quincy, MA 02171
Languages: English, Arabic,  French, Haitian Creole, Italian, Spanish, Portuguese, Vietnamese
Phone Number: 617-376-3000

Website: https://www.manetchc.org

People Acting in Community Endeavors (PACE )

166 William Street
New Bedford, MA 02740

Languages: English, Portuguese

Phone Number: 508-999-9920

Website: http://paceinfo.org

Vineyard Health Care Access

114 New York Avenue
Vineyard Haven, MA 02568

Languages: English, Portuguese, Spanish

Phone Number: 508-696-0020

Website: https://mvhealthcareaccess.org

How Navigators Help

Navigators focus their work on helping consumers with eligibility applications and questions and health plan enrollment. Navigators offer virtual and in-person assistance in 22 different languages and can help with a range of activities, including:

  • Completing the online eligibility application

  • Helping members renew their plans during Open Enrollment

  • Assisting member to compare health plans and enroll in the plans that best suits their needs

  • Reporting any life changes, or qualifying events like a new baby or job, to the Health Connector

  • Advising members about advance premium tax credits and the need for members receiving them to file taxes

  • Interpreting member notices and advising on any appropriate actions

  • Sending in proof of information (like an ID or paystubs) that may be necessary to remain insured

  • Escalating and resolving complex issues through established customer service channels

Navigators are not Health Connector customer service agents. They cannot process documents or accept and process payments.

Protect Yourself from Fraud: How to Identify a Certified Navigator

When working with a certified Navigator, they will be able to show you their certification, provided by the Health Connector. Consumers should note that organizations and individuals cannot serve as Navigators in Massachusetts without a grant award and training from the Health Connector to perform Navigator duties. All Navigator services are free and are open to anyone.

When working with an applicant or member for the first time, Navigators will require that you sign a Navigator Designation form to designate the organization as your Navigator site. The Navigator Designation Form allows the Navigator to receive some information about your application. Navigators are unbiased and always present individuals with all health plan options.

Questions and Answers

Yes, if you are uninsured and looking for help, Navigator Organizations can provide in-person assistance to help you get covered and answer questions.

Yes, you can seek a Navigator’s assistance at any point during the application or enrollment process. Members actively enrolled in coverage can also work with Navigators to make updates or ask questions about their coverage.

No, Navigators are available to anyone seeking assistance. There are no income requirements for receiving free assistance from Navigators.

All Navigators train each year with in-person sessions and online courses on how to help consumers with eligibility, the online application, health plan selection, and enrollment. They are also trained on how to assist individuals to troubleshoot problems.

Click on this link to see all of the information you need to complete your application: https://www.mahealthconnector.org/start