IDP Document Submission

Send your ID Proofing documents to the Health Connector

Because your identity could not be verified electronically through the service used to protect individuals’ personal information, you must send ID proofing verification documentation to the Health Connector. Learn more about what ID Proofing is and why it matters →

What documentation can be sent for ID Proofing?

ID Proofing Accepted Documents

Send one of the following documents:

  • Driver’s license issued by state or territory
  • School identification card
  • Voter Identification card
  • military draft card or draft record
  • Identification card issued by the federal, state, or local government
  • U.S. passport or U.S. passport card
  • Certificate of Naturalization (Form N-550 or N-570) or Certificate of U.S. Citizenship (Form N-560 or N-561)
  • Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
  • Employment Authorization Document that contains a photograph (Form I-766)
  • Military dependent’s identification card
  • Native American Tribal document
  • Coast Guard Merchant Mariner card
  • Foreign passport, or identification card issued by a foreign embassy or consulate that contains a photograph

If you can’t provide a copy of one of the above documents, you can send us a copy of two of the following documents instead:

  • Birth certificate
  • Social Security card
  • Marriage certificate
  • Divorce decree
  • Employer identification card
  • High school or college diploma (including high school equivalency diplomas)
  • Property deed or title

Please don’t send original documents. The document(s) you send must have either a photograph or other identifying information such as name, age, sex, race, height, weight, eye color, or address. We may ask you additional questions about your documentation in order to verify your identity.

How to send documentation to the Health Connector

You can send us documents in the following ways:

Online: Use the Document Upload feature in your account to send your ID proofing document(s). Sign into your account to get started, or find out how →

 Fax: Fax your documents to 617-887-8745


Health Connector
133 Portland Street, 1st floor
Boston, MA 02114-1707

 Walk-In: Call Customer Service at 1-877-MA ENROLL (1-877-623-6765) if you would like to bring your documents to one of our walk-in centers:

Year-round Locations

Massachusetts Health Connector
133 Portland Street, 1st Floor
Boston, MA 02114-1707

63 Main Street
Brockton, MA 02301

88 Industry Avenue
Springfield, MA 01104

Massachusetts Health Connector
146 Main Street, Suite 201/202
Worcester, MA 01608

What happens next?

After your documentation is received and processed, you will be able to proceed with our application. It will take up to 48 hours the Health Connector to process your documentation after it is received. You can log into your application and check back periodically after you send your document to see if you can continue your application. You will not be able to complete your application until your documentation is processed.

What if I have sent in documents but I received a notice that they are not accepted?

Please contact the Health Connector Customer Service Center to check for a status update at 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.