Make online payments to the Health Connector

Make online payments to the Health Connector

Online payment instructions and tips

Note: We have been made aware that some people have received a message that we are unable to process their online payment. The message reads, “The information you entered about yourself does not match our records. As a result, we were unable to withdraw a payment from your bank account.”

This may have happened because we were not able to match the payment information with the information the individual provided in their application, such as their name or date of birth.

If there is any problem processing your payment, you will receive an email, a phone call, or a letter in the mail in order to resolve the issue. We recommend that you include your email address when making an online payment, as email is the fastest way for us to let you know if there is a  problem with your online payment.

Making an Online Payment After You Have Selected a Plan

To make an online payment after completing your plan selection, you will see a message that says, “You have submitted your eligibility application and selected a plan”, with text that follows providing an option to make an online payment. You must click on the either of the links labeled “here” or “Payment Options”. Clicking on the “here” link will open “Pay your Premium online” page in a different browser tab or windowSee image below:

Screenshot of the Eligibility Application Submitted modal window with links highlighted

Now, return to the tab or window where the application is open Click on the blue “I’m Done” button to access the “My Enrollments” page and your Enrollment ID  number (starts with RefID). Copy the ID number or write it down.

Image of page detail in application that shows Enrollment ID number on a member's My Enrollments page when they are logged in

Go to the previously opened “Pay your Premium Online” page in the different tab to paste the Enrollment ID, or enter the Enrollment ID to proceed to payment. Follow the instructions below.

Step-by-Step Online Payment Instructions

In order to make a payment for your health or dental plan online through the payment page at https://payment.mahealthconnector.org, you will need to enter your personal information (like first name, last name, date of birth, and address) exactly the same way as it was entered on your application.

Step 1: Choose the plan type you are paying and identification number

First, choose whether you are making a payment for your medical or dental plan. If you purchased both, each policy must be paid separately.

Next, choose a unique identification number. You have the choice of using one of three pieces of identifying information:

  1. Enrollment ID:  This number can be found on your “My Enrollments” page when you log into your account. This number begins with “RefID”, but please use only the numbers to make your payment.
  2. Social Security number: If you used a social security number when you applied, you will need to enter it twice to confirm your information. If you did not provide a Social Security number, then you will need to choose another ID type, such as your Enrollment ID or Billing Account Number.
  3. Billing Account Number: If you dis not use a Social Security number or cannot find your Enrollment ID, then enter your Billing Account Number found in the top left hand corner of your Health Connector Insurance Bill. This number will start with a “7.” Also, if you purchased a health and dental plan, these will have different billing account numbers.
Detail of step one of the online payment screen

Detail of Step 1 of the online payment screen

Please check all of your information very carefully in this section before you submit your payment.

Helpful Tips

When making an online payment, we recommend that you keep your application and account open on one tab or window of your browser, and the payment system open in another tab or window, so you can go back-and-forth between your application and payment page as necessary to fill in the information requested to make an online payment.

At the very least, before you leave the application portion of the website, you should write down your Enrollment ID number (starts with RefID) which you can find in My Enrollments screen and your premium amount from your application. You will need to enter this information into the payment system.

Step 2: Enter your personal information

Enter your name and date of birth exactly as you entered it in your eligibility application. If you are not sure, you can always log into your account and look at your profile details to see what you entered.

Be very careful when you enter your date of birth. Enter your Date of Birth in MM/DD/YYYY format. For example, if your birthday is May 1, 1964, then you must enter it as 05/01/1964.

Detail of Step 2 of the online payment screen

Detail of Step 2 of the online payment screen

Please check all of your information very carefully in this section before you submit your payment.

Step 3: Enter your mailing address and contact information

First, enter your mailing address exactly as it appears in your application. If you are not sure, you can log into your account and view your profile to ensure that your information matches.

Then, enter your phone number and email address, if you have one. For your contact information, only a phone number is required, but we also encourage you to include an email address, if you have one, since it is the fastest way for us to contact you about your payment status.

Detail of Step 3 of the online payment screen

Detail of Step 3 of the online payment screen

Please check all of your information very carefully in this section before you submit your payment.

Step 4: Enter your premium amount and billing information

First, in the “Amount Due” field you need to enter is now much you owe.  If you do not have an invoice, this amount can be found on your “My Enrollments” page on your online account.  You will need to enter the exact amount in dollars and cents you want to pay for your medical or dental plan. You need to make a separate payment for each of your plans.

For example,

Your premium amount What you should enter in the “Amount” field
$301.00 301.00
$95.56 95.56
$1,035.15 1,035.15
Detail of Step 4 of the online payment screen - Enter Amount Due

Detail of Step 4 of the online payment screen – Enter Amount Due

Next, choose a payment frequency. In this step, you need to decide whether you want to make this payment

  • A one-time payment or
  • A recurring monthly payment.

What is the difference between a one-time payment and recurring payment?

One-Time Payment – Authorizes your bank or financial institution to transfer from your account the amount of money you have specified for your premium in the “Amount” field. Your Health or Dental Premium Billing Account will be credited on the next business day after you submit your payment information.

Recurring Payment – Authorizes your bank or financial institution to transfer from your account each month the amount of money you owe the Health Connector for your premium. You have the right to receive a written notice of the amount and date of the transfer 10 days in advance of the scheduled transfer. The Health Connector will provide that notice by sending you a bill each month telling you the amount of money that will be withdrawn. There will be a message on your bill telling you when your recurring payment is active.

  • The first payment will be the amount you specified in the “Amount” field and will be withdrawn from your account on the next business day after you submit your information. Your Health or Dental Premium Billing Account will be credited on the same day it is
  • For all upcoming payments the amount will be the balance of your Health or Dental Premium Billing Account and will be withdrawn from your account on the 22nd calendar day of each month until the date you specified in the Recurring Payment End Date field. If you wish to cancel your ongoing recurring payment, please contact the Health Connector Customer Service at 877-MA-ENROLL.

Enter your checking or savings account information

Depending on if you choose to make a one-time payment or recurring payment, you will be able to see where you can enter your checking or savings account information.

If you choose to make a one-time payment, you can select from the “Account Type” drop down if you are paying with a checking or savings account.

Then you will need to enter:

  • The name of the person on the account.
  • The checking or savings account number. You will need to enter this twice to confirm your information.
  • The bank routing number. You will need to enter this twice to confirm your information.

Tip: there is a picture of a sample check that shows where to find this information.

payment_screen_4

If you choose to make a recurring payment, you will see that the “Recurring Payment Start Date” will automatically be the current date. For example, if you are making a payment on December 15, 2016, the start date will read “12/15/2016.” This start date cannot be changed.

Then, you will see the “Recurring Payments End Date.” This option allows you to choose the date you would like your recurring payments to end. You must select a month that is less than 12 months from when you create your recurring payment. Please note that if you need cancel your ongoing recurring payment before the date you enter here, you can contact Health Connector Customer Service at 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Then, the next step is to select from the “Account Type” drop down if you are paying with a checking or savings account.

Then you will need to enter:

  • The name of the person on the account.
  • The checking or savings account number. You will need to enter this twice to confirm your information.
  • The bank routing number. You will need to enter this twice to confirm your information.

Tip: There is a picture of a sample check that shows where to find this information.

payment_screen_5

Step 5: Submit your payment

Please check all of your information very carefully in this section before you submit your payment.

After you have carefully reviewed your information, you will need to enter the letters and/or numbers you see in the CAPTCHA image.

Why is this required? CAPTCHA allows the Health Connector to protect your information and prevent harmful programs from accessing this site. Please type the letter or numbers exactly as you see them. You can learn more about CAPTCHA here.

Sometimes, the CAPTCHA pictures are difficult to read. If you are having trouble reading the image, click the refresh button to the right of the image to see a different image. Or, if you click the speaker symbol, you can hear letters and numbers read out loud for you to enter into the field. Every time you use the Health Connector payment page to make a payment, you will see a different image. If you accidentally enter the wrong information, you will be able to try again, with a different image, until you enter the correct letters and/or numbers.

Once you enter the correct letters and/or numbers, you will be able to submit your payment by clicking the “Submit Payment button.”

payment_screen_6

What happens after you submit a payment?

If you chose a one-time payment, your payment will be withdrawn from your account on the next business day after you submit your information. Your health or dental Premium Billing Account will be credited on the

If you chose a recurring payment, your first payment will be withdrawn from your account on the next business day after you submit your information. Your Health or Dental Premium Billing Account will be credited on the same day. For all upcoming payments, the amount will be the balance of your Health or Dental Premium Billing Account and will be withdrawn from your account on the 22nd calendar day of each month until the date you specified in the “Recurring Payment End Date” field. If you wish to cancel your recurring payments, please contact Health Connector Customer Service at 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Remember, payments are due by the 23rd day of each month.

What happens if you enter information that does not match your application?

If we are not able to match your information with information you provided in your application—such as your name or date of birth—we will not be able to withdraw the payment from your account. If this happens, we will let you know in one of the following ways:

  1. Send you an email if you provided us with an email address, or
  2. Call you at the phone number you provided when you made a payment, or
  3. Send you a letter if we are unable to reach you by phone

In order to complete your payment, you will need to re-enter your personal and payment information.

Always check all of your information very carefully before you submit your payment.

Last Update: November 3, 2016  

October 31, 2016    Enrollment  
Monday, October 31st, 2016|