How to make changes to (update) your application

How to make changes to (update) your application

You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:

  • Change contact information and preferences
    Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.

  • Add someone to your application or tell us if someone is now applying for coverage
    Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage.
  • Update income and additional questions about health insurance
    Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.

    Special Note about income changes
  • Change a status
    The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status and foster care status.

  • Change home address, name, sex, or add SSN
    Update your home address, name, sex, or add a Social Security Number for someone on your application.

  • Change application type
    Update questions on whether you want to see if you can get help paying for insurance for you or your family.

  • Change information about past tax credits
    If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

Updates you can’t make online

Some updates you can’t make yourself online and you will need to call customer service to make. These are:

  • Updating an existing Social Security number (SSN)
    If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

  • Updating an existing date of birth
    If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

Sign into your account to report changes now

How to update your information, step-by-step:

Step 1: Sign into your account and go to your “My Eligibility” page. You will see “Year 2020” and “Year 2019” applications listed.

Screenshot of an example My Eligibility page that shows Year 2018 and Year 2019 application links

Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.

Screenshot of the Edit Application Link

Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.

Screenshot of the Report a Change Link in the application

Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

Screenshot of the change your information page in the application

Note: If you report a change to your 2019 application, you will be asked if the change will continue into 2020.

For example, if you are reporting a move to a new address that you will be living at into until at least January 2020, you will be able to choose to have this information automatically updated for next year as well.

I see both a Year 2020 and a Year 2019 application. Which application should I make changes to?

  • If you have any changes that happened in 2019, make those to your Year 2019 application.
    For example:
    You moved on November 5, 2019 and now have a new home address. You should make this change to your Year 2019 application.
  • If you have changes that happened in 2019 and will continue in 2020, make those changes on your 2019 application and then choose YES when you are asked if you want to apply those 2019 changes to your 2020 application.
    For example: If you expect to still live at your new address you moved to on November 5, 2019 into 2020, click “Yes” to update this information in both Year 2020 and Year 2019 applications.
  • If you have changes that will happen in 2020, make those to your Year 2020 application.
    For example:
    If you are planning to move to a new address on January 1, 2020, you should make this change to your Year 2020 application, only.
Sign into your account to report changes now

September 10, 2017    Updating Your Information  
Sunday, September 10th, 2017|