Tip for entering income that is suddenly lower than expected:
Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you’ll end up making over the course of the year.
How do I update my income that now includes unemployment benefits and/or federal assistance in response to COVID-19? →You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:
Change contact information and preferences
Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.- Add someone to your application or tell us if someone is now applying for coverage
Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage. Update income and additional questions about health insurance
Special Note about income changes
Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.Change a status
The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status and foster care status.Change home address, name, sex, or add SSN
Update your home address, name, sex, or add a Social Security Number for someone on your application.Change application type
Update questions on whether you want to see if you can get help paying for insurance for you or your family.Change information about past tax credits
If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.
Updates you can’t make online
Some updates you can’t make yourself online and you will need to call customer service to make. These are:
Updating an existing Social Security number (SSN)
If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.Updating an existing date of birth
If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.
How to update your information, step-by-step:
Step 1: Sign into your account and go to your “My Eligibility” page. You will see your “Year 2020” application listed.
Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.
Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.
Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.
