Updating Your Information

How to update your income information

Tip for entering income that is suddenly lower than expected: Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you'll end up making over the course of the year. NEW: In response to economic impacts due to COVID-19, the federal government has started to send a “recovery rebate” payment to qualifying individuals and families. Health Connector members who receive this money should not enter it as current income in their application. Important: Are you currently receiving unemployment income that includes $600 per week in Federal Pandemic Unemployment Compensation (FPUC)? If so, DO NOT include the extra $600 per week when entering your unemployment income when you update your application. But DO include this amount as a part of your total expected annual income for 2020. You can update your application information online at anytime by logging into your account and reporting a change. Follow the steps below to update your 2020 income. Important: Reporting a change to your income may change the how much help paying for costs you receive if you applied for subsidies. If you receive an Advance Premium Tax Credit (APTC) and you report an income increase, you may see a decrease in your Advance Premium Tax Credits if you currently receive them. If you report a decrease in income, you may see an increase in Advance Premium Tax Credit. If you are now [...]

How to make changes to (update) your application

Tip for entering income that is suddenly lower than expected: Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you'll end up making over the course of the year. How do I update my income that now includes unemployment benefits and/or federal assistance in response to COVID-19? → You can update your application information online at anytime by logging into your account. Here's a list of the application information you can update: Change contact information and preferences Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application. Add someone to your application or tell us if someone is now applying for coverage Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage. Update income and additional questions about health insurance Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions. Special Note about income changes [...]

Update your mailing address

If you still have the same home address, but a new mailing address, like a new PO Box, and you need to update the address you get mail, the Health Connector website now allows you to make updates to your application without calling customer service. If you need to report a change, you will now be able to sign into your account and edit your application by visiting the “My Eligibility” page and clicking “Edit Application”. On the next page, you will need to click “Report a Change”. From there, click the link that will take to you change your address or other contact information and follow the on-screen instructions to make your changes:

Special Note about Income Changes

Tip for entering income that is suddenly lower than expected: Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you'll end up making over the course of the year. NEW: In response to economic impacts due to COVID-19, the federal government has started to send a “recovery rebate” payment to qualifying individuals and families. Health Connector members who receive this money should not enter it as current income in their application. Important: Are you currently receiving unemployment income that includes $600 per week in Federal Pandemic Unemployment Compensation (FPUC)? If so, DO NOT include the extra $600 per week when entering your unemployment income when you update your application. But DO include this amount as a part of your total expected annual income for 2020. Reporting a change to your income may change the how much help paying for costs you receive if you applied for subsidies. If you receive an Advance Premium Tax Credit (APTC) and you report an income increase, you may see a decrease in APTC. If you report an income that is less, you may see an increase in APTC. If you are now enrolled in a Health Connector plan with no APTC and your income is lower— below 400% the Federal Poverty Level (FPL)—and you applied for coverage and help paying costs, then you may become eligible for APTC. If you report an income [...]

Canceling your Health Connector or ConnectorCare plan

As a Health Connector member, you have a right to cancel your health or dental plan at any time. But the day of the month when you cancel your plan is very important. If you need to cancel a health or dental plan for next month, then you must cancel the plan by the 23rd of the current month. Your coverage end date is the last day of the month that you request your plan cancellation even if you cancel before the 23rd of the month.  Otherwise, your coverage will end the last day of the following month. So, if you cancel your plan on or before the 23rd of the month, you will still be covered through the last day of that same month. If you cancel your coverage the 24th of the month or later, you will be covered for the entire following month if you paid your monthly premium. Here is an example:  You started a new job and now will  have health insurance through your new employer that starts on October 1. You must cancel your plan through the Health Connector between September 1 and September 23 in order for your plan to end by September 30 right before your job-based plan starts on October 1st so you can avoid having—and paying for—two health plans. You will not be able to take action to cancel your plan between the 24th and the last day of the month.   Special note for members who make automatic payments [...]