Making your first premium payment is an important step in the enrollment process. If you have a premium, in order to complete your enrollment in a Health Connector health or dental plan, you must submit your first premium payment no later than the 23rd day of the month before your coverage starts. For example, if you choose a plan to start on February 1, 2017, you must make your first payment by January 23, 2017 in order for your coverage to start on February 1. Please note you will not be enrolled in your health or dental plan until you pay the first month’s premium in full by the due date. Once you make your first payment, it will take about five business days before your insurance carrier will be able to confirm your enrollment. Once your enrollment is confirmed, you will receive a Welcome Letter from the Health Connector. Your insurance carrier will send you an ID card within approximately 2 weeks after the Health Connector receives your full payment. * Please note that the Health Connector does not accept payment by cash, debit cards, or credit cards.
The payment due date for all Health Connector individual and family health and dental plans is the 23rd of every month before the next coverage effective (start) date, which is the 1st of every month. For example, Mar 1, 2017 is the payment due date for coverage effective April 1, 2017. All members who wish to make an online payment can use Health Connector's payment page at https://payment.mahealthconnector.org. No login is required to make a payment. Carefully read all of the messages and instructions on the payment page. For more ways to pay, go to our How to Pay page now →
Online payment instructions and tips Note: We have been made aware that some people have received a message that we are unable to process their online payment. The message reads, “The information you entered about yourself does not match our records. As a result, we were unable to withdraw a payment from your bank account.” This may have happened because we were not able to match the payment information with the information the individual provided in their application, such as their name or date of birth. If there is any problem processing your payment, you will receive an email, a phone call, or a letter in the mail in order to resolve the issue. We recommend that you include your email address when making an online payment, as email is the fastest way for us to let you know if there is a problem with your online payment. Making an Online Payment After You Have Selected a Plan To make an online payment after completing your plan selection, you will see a message that says, “You have submitted your eligibility application and selected a plan”, with text that follows providing an option to make an online payment. You must click on the either of the links labeled “here” or “Payment Options”. Clicking on the “here” link will open “Pay your Premium online” page in a different browser tab or window. See image below: Now, return to the tab or window where the application is open Click on the blue “I’m [...]
You can pay your premium using your bank’s online bill pay. Follow your bank’s instructions for setting up the online payment. Search for and select MA Health Connector. Make sure the address is P.O. Box 970063, Boston, MA 02297-0063. Be sure to include your 9 digit account number beginning with 7. You can find your account number in the top left hand corner of your Health Connector insurance bill. You can also call the Member Service Center to get your account number. When using this option, set the payment date to 3-5 days before your Health Connector payment is due, which is always on the 23rd day of the month.
You can make a payment by check or money order in-person at one of our customer service walk-in centers during normal business hours: Walk-in center locations: Boston 133 Portland Street, 1st Floor Boston, MA 02114 Brockton 63 Main Street Brockton, MA 02301 Worcester 146 Main Street, Suite 201/202 Worcester, MA 01608 Springfield 88 Industry Avenue Springfield, MA 01104 Please note that cash, credit, and debit card payments are not accepted at this time. Only payments by check or money order.
You will get an invoice within 3–5 business days after you choose your plan and can mail a check or money order for the full amount of your premium payment to the Health Connector, or bring it in-person to one of our walk-in centers. Mail a check or money order made payable to “Health Connector” along with the payment coupon from your invoice to: MA Health Connector P.O. BOX 970063 Boston, MA 02297-0063 Note: If you are mailing a payment using a same-day or next-day delivery service, payments should be addressed to MA Health Connector, 133 Portland Street, 1st Floor, Boston, MA 02114. Please, also remember to check your payment due date on your invoice.