Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. When is Open Enrollment and when do Health Connector plans start?
  2. How does national health reform help Massachusetts small business owners?
  3. What is an Advance Premium Tax Credit (APTC)?
  4. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  5. How do I get started?

Individuals & Families

  1. How can I make a premium payment?
  2. What information do I need to apply?
  3. Hardship exemption and how to apply
  4. How much do plans cost?
  5. Where can I learn more about plans and coverage?

Small Businesses

  1. What is Wellness Track?
  2. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  3. How does an employer qualify for a Wellness Track rebate of up to 15%?
  4. Where can I learn more about plans and coverage?
  5. What is Health Connector for Business?

Students

  1. My family is not from Massachusetts. Can I still get help paying for my health insurance?
  2. When can I apply for coverage?
  3. What kind of health insurance are Massachusetts students required to have?
  4. Where do I find out if I qualify for help to pay for my health insurance?
  5. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.