Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. When is Open Enrollment and when do Health Connector plans start?
  2. How does national health reform help Massachusetts small business owners?
  3. What is the best way to apply for coverage?
  4. How can an Enrollment Assister help me?
  5. Your coverage end date and renewing your coverage

Individuals & Families

  1. Important information about identity (ID) proofing
  2. Where can I learn more about plans and coverage?
  3. Where should I call to find out about the status of a paper application?
  4. I am uninsured and need coverage. Can I apply for insurance today?
  5. Can I make premium payments online?

Small Businesses

  1. What does national health reform mean for employers?
  2. What if my company or organization currently participates in a small business group health plan purchased through the Health Connector but didn’t register for Wellness Track during enrollment?
  3. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  4. What is Wellness Track?
  5. How do I find out if my small business could be eligible for the small business tax credits created by national health reform?

Students

  1. What kind of health insurance are Massachusetts students required to have?
  2. Do students have to purchase a SHIP plan?
  3. Can students shop on the Health Connector?
  4. My family is not from Massachusetts. Can I still get help paying for my health insurance?
  5. When can I apply for coverage?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.