Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  2. How can an Enrollment Assister help me?
  3. What is the best way to apply for coverage?
  4. How can I get help in my language?
  5. What are Health Connector Plans (also known as Qualified Health Plan – QHP)?

Individuals & Families

  1. Do I qualify for free or low-cost coverage?
  2. When is Open Enrollment and when do Health Connector plans start?
  3. How can an Enrollment Assister help me?
  4. What if my income changes during the year? How will that affect my eligibility for a tax credit?
  5. Can I get help paying for health insurance through the Health Connector?

Small Businesses

  1. What does national health reform mean for employers?
  2. How do I access my Wellness Track account?
  3. Where can I learn more about plans and coverage?
  4. How does an employer qualify for a Wellness Track rebate of up to 15%?
  5. How does national health reform help Massachusetts small business owners?

Students

  1. What if I’m a student and already have MassHealth coverage?
  2. My family is not from Massachusetts. Can I still get help paying for my health insurance?
  3. Do students have to purchase a SHIP plan?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.