Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. What is the Massachusetts Health Connector?
  2. What are ConnectorCare plans?
  3. Where can I get more information?
  4. When is Open Enrollment and when do Health Connector plans start?
  5. Are there different ways to get help paying for health insurance?

Individuals & Families

  1. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  2. Who can qualify for help paying for health insurance?
  3. Do I have to buy health insurance?
  4. Where can I find in-person help near my home?
  5. What is an Advance Premium Tax Credit (APTC)?

Small Businesses

  1. What does national health reform mean for employers?
  2. What is Health Connector for Business?
  3. How will the Shared Responsibility for Employers policy in the ACA mesh with the Fair Share Contribution policy in Massachusetts’ health reform law?
  4. How do I find out if my small business could be eligible for the small business tax credits created by national health reform?
  5. Will there be new penalties for employers and how do they apply?

Students

  1. When is Open Enrollment and when do Health Connector plans start?
  2. Do students have to purchase a SHIP plan?
  3. My family is not from Massachusetts. Can I still get help paying for my health insurance?
  4. What if I’m a student and already have MassHealth coverage?
  5. Can international students purchase a plan through the Health Connector?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.