Health Connector Walk-in Centers Closed Due to Coronavirus Concerns

Health Connector Walk-in Centers Closed Due to Coronavirus Concerns

Summary:

  • All walk-in centers are closed until further notice
  • If you need help signing up for coverage, call customer service at 1-877-623-6765  (TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.)
  • In-person payments will not be accepted at any walk-in location until further notice. You can sign into your account to make a payment or to mail a check or money order to the address included in your invoice.
Scheduled Maintenance: Starting Tuesday, June 30 at 6:00 p.m., online payments and paperless notices are unavailable. The system will be available again the morning of July 6. If you need to make a payment during this period, you may do so by mail. Learn more about these changes →

All Massachusetts Health Connector walk-in centers are closed until further notice due to concerns about the coronavirus. We have taken this action with the health and safety of our members and employees as our top priority.

If you need assistance with your Health Connector plan or application for coverage, please call our customer service center toll-free at 1-877-623-6765 (TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.). Local Navigators or Certified Application Counselors may be available to provide in-person assistance. You can find a list of those locations at MAhealthconnector.org, but the availability of that assistance is at the discretion of the location and you should call in advance.

If you need to make a payment, we currently do not accept in-person payments at any location. We advise you to sign into your account to make a payment. You can also make a payment as a guest if you do not have login information.

You may also to mail a check or money order to the address included in your invoice.

Please note that the Health Connector does not accept cash or credits card payments at this time.

Thank you for your patience and flexibility during this unique time, and be assured we will do everything we can to ensure our continued support to you, and provide the assistance you need through other methods.

Monday, March 16th, 2020|