Press Release

Open Enrollment begins through Massachusetts Health Connector

BOSTON – Nov. 1, 2019 – The Massachusetts Health Connector started Open Enrollment this morning, making affordable coverage available to anyone in Massachusetts without health insurance, including lower-income people who can take advantage of low premiums and co-pays through the ConnectorCare program. The Health Connector is Massachusetts’ state-based health insurance exchange, and provides health insurance to residents who do not get coverage through their employer. More than 97 percent of Massachusetts residents have health insurance, a result of the state’s 13-year old law which sought to ensure everyone in the Commonwealth has coverage. Nearly 290,000 people in Massachusetts get their health insurance through the Health Connector, and about three-quarters of those members are in ConnectorCare, benefitting from both state and federal subsidies to help make premiums and cost-sharing more affordable. For those shopping without financial assistance, the Health Connector year-over-year offers the lowest rates of any exchange in the nation. “Massachusetts continues to lead the nation in health insurance coverage, but we remain focused on getting to 100 percent – getting everyone covered,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “Open Enrollment is the best time for people without coverage to get it, and we are ready to offer a stable and supportive experience to people looking for insurance.” Open Enrollment starts today and runs through Jan. 23, 2020. Not only can residents sign up for new coverage, but current Health Connector members can review their options and select a new plan if they choose for [...]

Friday, November 1st, 2019|

Massachusetts Health Connector Selects Faneuil to Strengthen Customer Service for its 300,000 Members

BOSTON – Aug. 21, 2019 – The Massachusetts Health Connector has selected Faneuil as its new customer service vendor due to its extensive experience in supporting state-based exchanges and demonstrated ability to improve existing communication channels and create new platforms for customer interaction. Starting in June 2020, Faneuil will operate the Health Connector’s contact center and walk-in locations and deliver new ways for the Health Connector’s more than 300,000 health and dental insurance members to get information and help about their coverage. “Our top priority is delivering accurate information and support to our members in the way most convenient to them, to ensure they have the access to affordable coverage they deserve,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We are looking forward to working with Faneuil and delivering high-quality customer service to our members.” “The Massachusetts Health Connector is considered a trailblazer and leader in health care reform by insuring nearly 98 percent of state residents,” said Faneuil President and Chief Executive Officer Anna Van Buren. “We are honored to partner with Massachusetts Health Connector and welcome the opportunity to serve its customers by increasing the communication channels available to customers and leveraging our many years of expertise supporting state-based exchanges.” The Health Connector handles more than 1 million phone calls year, and walk-in centers in Boston, Worcester, Springfield and Brockton provide in-person support to nearly 83,000 visitors per year. Faneuil will take over operations of the contact center and walk-in centers, bringing along the [...]

Friday, August 23rd, 2019|

Greater Boston Chamber of Commerce and Health Connector for Business Kickoff Small Business Week with Partnership to Better Empower Small Businesses to Access Affordable Health Insurance

BOSTON – May 6, 2019 – Working to empower small businesses to access affordable health insurance for employees, the Greater Boston Chamber of Commerce (GBCC) kicks off National Small Business Week by announcing a new partnership with the Health Connector for Business that delivers cost-saving opportunities to employers and health care insurance choice to employees. Through the partnership, GBCC small-business members (employers with less than 50 employees) will be able to create and manage accounts online and have direct access to support through customer service. In addition, health insurance brokers who are GBCC members will be connected to those small-business members to maximize the benefits of the platform. “Small businesses make up more than half of our Greater Boston Chamber membership, and we know that the rising costs of doing business can seriously impact their ability to succeed and grow,” said James E. Rooney, president and CEO of the GBCC. “We’re thrilled to partner with Health Connector for Business on an initiative that provides our small businesses and their employees with more health insurance options at more affordable rates.” “We are excited to enter into this partnership with the Greater Boston Chamber of Commerce and are committed to helping empower more small businesses access affordable health insurance,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “Health Connector for Business can provide cost savings to small businesses, while delivering to employees unique choice opportunities they previously were unable to access.” Through the new partnership, Greater Boston Chamber of [...]

Monday, May 6th, 2019|Tags: |

Massachusetts Health Connector Selects Softheon to Modernize Billing and Payment Operations with Members, and Enrollment Data Transfer to Carriers

BOSTON – April 11, 2019 – Continuing to modernize and automate customer and carrier operations, the Massachusetts Health Connector Board of Directors today approved a five-year contract with Softheon, which will deliver new payment options for members while maintaining consistent enrollment information transfer to carriers. Starting in June 2020, members will be able to pay their monthly premiums by using a debit card, credit card or automated phone system fulfilling a long-time request from members for a wider variety of payment options. Softheon will also develop state-of-the-art billing and notice-delivery processes for the Health Connector. “Our goal as an agency is to deliver to our members high-quality, efficient customer service that supports a broader variety of consumer needs,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We are looking forward to the work with Softheon, so as to improve services for members and carriers.” “Softheon is truly honored to partner with the Health Connector in their mission to serve the citizens of Massachusetts,” said Eugene Sayan, Founder & CEO of Softheon. “As the health care industry embraces the digital transformation, we are committed to making health care affordable, accessible, and plentiful for all Americans.” The contract for Softheon includes configuring their systems and connecting them to existing operations by June 2020, and four years of running the Health Connector’s enrollment and billing operations. The five-year contract, which includes the creation of a new member portal, is valued at $60 million, along with potentially two, two-year extensions at [...]

Thursday, April 11th, 2019|Tags: |

Massachusetts residents have until Dec. 23 to get covered and #StayCovered for Jan. 1, 2019, coverage

BOSTON – December 10, 2018 – Massachusetts residents who do not have health insurance or need to take action to #StayCovered have until Dec. 23 to enroll or renew coverage through the Massachusetts Health Connector, which holds Open Enrollment longer than the federal government. Open Enrollment in Massachusetts extends through Jan. 23 in Massachusetts, for those who obtain coverage starting in February 2019. Massachusetts residents can go to MAhealthconnector.org to apply and pick a plan. “Dec. 23 is an important deadline for people in Massachusetts who need to get covered or stay covered for the start of the New Year, and we want people to know they have an extra week compared to the federal deadline” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We want everyone in Massachusetts to have access to affordable health care, and we want to extend every opportunity for residents to sign up or maintain their coverage.” As of Dec. 3, more than 261,000 were already enrolled for coverage starting Jan. 1, 2019. Members or applicants who need help finding coverage for next year can go to the Health Connector website and find a local organization with trained assisters who can help. Included are 16 Navigator organizations across the state, who have 94 individuals available to help, providing assistance in 15 languages. Along with reaching out to the state’s uninsured population through a series of community-based outreach and marketing efforts, the Health Connector is also encouraging people who already have insurance to [...]

Wednesday, December 12th, 2018|Tags: |

Massachusetts Health Connector Open Enrollment Encourages Uninsured to Sign up, and Urges Everyone to #StayCovered

The Massachusetts Health Connector starts Open Enrollment on Nov. 1 with affordable, high-quality plans available to the state’s uninsured residents, and a #StayCovered campaign reminding everyone in the Commonwealth of the need to stay insured through the state’s individual mandate. Open Enrollment in Massachusetts runs Nov. 1 through Jan. 23, 2019, and is the time of year anyone without health insurance can sign up for coverage, and when Health Connector members can shop for the best plan for the New Year. The Health Connector will offer 57 plans from nine carriers. In addition to getting people who need coverage into plans for 2019, the Health Connector is also reminding people who already have health insurance that the state’s individual mandate remains in place. Residents who do not have health insurance that meets state standards may face a tax penalty if they do not #StayCovered. “Massachusetts is a leader in health care access and affordability because throughout the Commonwealth people recognize the need and importance of having health insurance, and financial and health benefits that come with being covered,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “Throughout Open Enrollment we will provide a stable experience to people who are signing up for coverage, while also making sure people who already have health insurance maintain coverage in 2019.” Massachusetts has the highest insured rate in the nation, with 97 percent of all residents covered. According to data from the federal Centers for Medicare and Medicaid Services, the Health [...]

Friday, October 12th, 2018|Tags: |

Massachusetts Health Connector to provide premium waivers to residents and businesses in Lawrence, Andover and North Andover impacted by Columbia Gas incident

LAWRENCE – September 24, 2018 – To ensure residents impacted by the Columbia Gas incident on Sept. 13 are assured continued health insurance coverage, the Massachusetts Health Connector is expanding its existing premium hardship waiver program to members and small businesses who need assistance. The waivers, for Health Connector and Health Connector for Business members, including ConnectorCare, impacted by the incident, are available through the end of 2018, covering up to three months of premiums and coverage upon demonstrated need. “This crisis turned lives upside-down, and many people are going to be dealing with the impacts for months. Many residents need the financial reassurance that their health insurance is not in danger and they can continue to access care,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “The waiver process is straightforward for members and small businesses, and will allow them to quickly move on to other concerns while ensuring their Health Connector coverage remains in place.” There are currently about 7,500 Health Connector members who live in the three communities impacted by the Sept. 13 gas fires, along with 23 small businesses that provide coverage to employees through Health Connector for Business. Additionally, affected residents who had been in the process of getting into coverage may apply for an extension so they have more time to complete the process. To request a waiver, a member who purchases health insurance for themselves or their family through the Health Connector must contact the Health Connector’s customer service center [...]

Monday, September 24th, 2018|Tags: |

Ready for Open Enrollment, Health Connector sets 2019 plans with lower premium increases, selects community organizations to provide in-person support to residents

Boston – September 13, 2018 – The Massachusetts Health Connector Board of Directors today approved 57 Qualified Health Plans from nine carriers for individuals and families, with new plan designs that create better value for members and premium increases that average under 5 percent from 2018. Also during today’s meeting, the Health Connector announced 16 community groups from around Massachusetts have been selected as Navigators organizations. Their staff use their experience and knowledge to help people get covered and stay covered, both during Open Enrollment and throughout the year. Finalizing the carriers and plans, and selecting Navigator organizations, are part of the process of preparing for Open Enrollment. 2019 Open Enrollment starts Nov. 1 and runs through Jan. 23, 2019, and is the time when anyone without health insurance can sign up for coverage, and people with existing coverage can make changes for the New Year. “Through expanded plan offerings and an overall commitment to making health insurance more affordable, we are confident our members will have an Open Enrollment shopping experience that provides valuable options,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “One of the reasons Massachusetts remains the national leader in health care access, with 97 percent of our residents covered, is because of the great work our Navigator organizations do reaching out to their communities and sitting down directly with their clients and ensuring they have strong health insurance.” Since initiating state-based health care reform in 2006 and implementing the Affordable Care Act, [...]

Thursday, September 13th, 2018|Tags: |

Health Connector for Business, New England Business Association Announce Partnership to Deliver Health Insurance Benefits to Massachusetts Small Businesses

BOSTON – March 1, 2018 – The Massachusetts Health Connector for Business and the New England Business Association announced today a partnership that will make it easier for Massachusetts small businesses to access the affordable health insurance options created by Health Connector for Business. The new partnership creates a statewide visibility and access partnership that will make it easy for New England Business Association members to access Health Connector for Business and provide health insurance to employees. The agreement is the first of its kind for Health Connector for Business, which unveiled a new online experience in November 2017 that created an easy-to-use platform offering savings to business owners and plan choice to employees. “We are excited by this partnership with the New England Business Association, which will make it easier for thousands of small employers to access health insurance through Health Connector for Business,” said Massachusetts Health Connector Executive Director Louis Gutierrez. “Through the new platform, employers can quickly determine their costs and benefits for the year, while offering their employees the flexibility to pick their own plan from a range of health insurers for the first time ever in the Massachusetts small group market.” “Small business owners are keenly aware of the costs associated with health care benefits and yet also understand how important this benefit is to attract new employees and to develop a culture of employee satisfaction,” said New England Business Association President and Chief Executive Officer Karim Hill. “This partnership will dramatically change the way [...]

Thursday, March 1st, 2018|Tags: , |

Massachusetts Health Connector completes successful Open Enrollment with stable membership, providing affordable, quality coverage to 250,000 members

BOSTON – February 8, 2018 – The Massachusetts Health Connector finished Open Enrollment on Jan. 23 with stable membership, despite premium increases that occurred as a result of federal policy changes just weeks before the start of Open Enrollment. As of Feb. 1, the Health Connector had 252,786 people in health coverage for February enrollments, compared to 246,831 as of Feb. 1 last year. In October, less than a month before the start of Open Enrollment, the Health Connector and the Division of Insurance allowed carriers to use increased premiums for some Silver tier plans sold through the Health Connector, in order to maintain market stability in the face of the federal government’s decision to stop making cost-sharing reduction (CSR) payments to carriers. That decision meant that many unsubsidized Health Connector members faced premium increases averaging 26 percent higher than 2017.  The Health Connector encouraged shopping for less expensive plans on the exchange, and also assisted members who chose to leave the exchange for similar, lower-cost plans through their carrier. “Our goal every Open Enrollment is to expand access to affordable coverage to people who do not have health insurance, and to ensure that our current members are able to maintain quality coverage that best suits their needs,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. We were able to not only help thousands of people get new health insurance through the Health Connector, but also help tens of thousands of others maintain coverage, even if it [...]

Thursday, February 8th, 2018|Tags: , , |