Member Updates

The Springfield MassHealth Enrollment Center and Health Connector Walk-in Center is moving

Due to the move, the current location at 333 Bridge Street in Springfield will be open limited hours on Thursday, September 29 and Friday, September 30, 2016. See the chart below for the hours: MassHealth Enrollment Center Thursday, September 29 Open 9:00 a.m.–5:00 p.m. Friday, September 30 Open 12:00 p.m.–5:00 p.m. Health Connector Walk-in Center Thursday, September 29 Open 9:00 a.m.–12:00 p.m. Friday, September 30 Closed . If you need while the location is closed during the move, you can call customer service or visit another help center location → We will re-open at our new location on Monday, October 3 at 9:00 a.m. Starting October 3, 2016, the new address will be: 88 Industry Avenue Springfield, MA 01104 The hours will be the same as the current location: Monday–Friday, 9:00 a.m.–5:00 p.m. Getting to the new location Pioneer Valley Bus Transportation: Take Route G2-Carew-East Springfield/Belmont-Dwight Road By Car (parking is available): From the NORTH: Follow I-91 South to MassPike (I-90) East to Exit 6 (Springfield). Take left onto I-291 West. On I-291, take exit 5. At the light, turn left onto Page Boulevard. Continue on Page Boulevard for a ¼ mile, then turn right onto Robbins Road. At the traffic light, Industry Avenue is straight ahead. Continue on Industry Avenue to number 88. Parking is on the left. From the EAST: Follow MassPike (I-90) West to Exit 6 (Springfield). Take left onto I-291 West. On I-291, take exit 5. [...]

Tuesday, September 27th, 2016|

Important Notice: ConnectorCare Plans in the Provider Search Tool

Please note the new Provider Directory at http://providerdirectory.mahealthconnector.org does not currently display ConnectorCare plan names at this time. The directory will be updated to include ConnectorCare plans beginning December 1, 2015. Until the site is updated, to find doctors who accept your 2016 ConnectorCare plan: First, look for a ConnectorCare Health Plan name that you are enrolled in, or are interested in purchasing. Then, in the Provider Search Tool, find the corresponding Silver Plan Name with the same provider network (see below):   Carrier 2016 ConnectorCare Plan Name Silver Plan Name with ConnectorCare Network Boston Medical Center HealthNet Plan BMC ConnectorCare 3 BMC HealthNet Plan - Silver A Boston Medical Center HealthNet Plan BMC ConnectorCare 2 Boston Medical Center HealthNet Plan BMC ConnectorCare 1 CeltiCare Health Ambetter ConnectorCare 3 Ambetter Balanced Care 14 (2016) CeltiCare Health Ambetter ConnectorCare 2 CeltiCare Health Ambetter ConnectorCare 1 Fallon Health Plan Fallon ConnectorCare 3 Community Care Silver Connector A Fallon Health Plan Fallon ConnectorCare 2 Fallon Health Plan Fallon ConnectorCare 1 Health New England HNE ConnectorCare 3 HNE Silver A Health New England HNE ConnectorCare 2 Health New England HNE ConnectorCare 1 Minuteman Health MyDoc HMO ConnectorCare 3 MyDoc HMO Silver Plus Minuteman Health MyDoc HMO ConnectorCare 2 Minuteman Health MyDoc HMO ConnectorCare 1 Neighborhood Health Plan NHP ConnectorCare 3 NHP Prime HMO Silver Simplicity Neighborhood Health Plan NHP ConnectorCare 2 Neighborhood Health Plan NHP ConnectorCare 1 Tufts Health Plan - Direct Tufts Health Direct ConnectorCare 3 Direct Silver 2000 with Coinsurance Tufts Health [...]

Monday, November 9th, 2015|

Infographic: Open Enrollment Preparedness and Customer Service

The Massachusetts Health Connector is committed to helping our state’s residents find the right health insurance. In preparation for the Open Enrollment period, November 1, 2015 through January 31, 2016, the Health Connector has dedicated additional resources to the customer service experience. Check out the infographic below to learn how:  

Friday, October 30th, 2015|

Upcoming Maintenance Schedule for the week of August 24, 2015

The Health Connector online application is scheduled for planned maintenance during the week of August 24, 2015. During the following maintenance periods, you will not be able to access your application. We apologize for the inconvenience. Maintenance Start Time Maintenance End Time Monday, August 24 at 6:30 p.m. Tuesday, August 25 at 7:00 a.m. Tuesday, August 25 at 9:00 p.m. Wednesday, August 26 at 12:30 a.m. Wednesday, August 26 at 6:30 p.m. Thursday, August 27 at 6:30 a.m. Thursday, August 27 at 6:30 p.m. Friday, August 28 at 6:30 a.m. Friday, August 28 at 6:30 p.m. Saturday, August 29 at 6:30 a.m.   Please note that the above schedule is subject to change.

Monday, August 24th, 2015|

Stay healthy with your new insurance

Getting health insurance is an important first step in getting and staying healthy. Follow these guidelines to make sure you are taking care of your health and your coverage.   #1 – Understand your health coverage Check with your insurance plan to see what services are covered, and know whether you will need to pay out of pocket for any services. Be familiar with your costs (premiums, co-payments, deductibles, co-insurance). Know the difference between in-network and out-of-network providers. Know where and when to send payments for your monthly health insurance premium from the Health Connector.   #2 – Know where to go for care Use the emergency department only for life-threatening situations. Use your doctor for preventive health or when it’s not an emergency. Did you know that because of national healthcare reform, most health plans must cover a set of preventive services like shots and screening tests at no cost to you? Find out more about preventive services for adults, women, and children at https://www.healthcare.gov/preventive-care-benefits/adults/   #3 – Find a provider Ask people you trust and/or do research on the internet. Check which providers are in your network by searching on your health plan’s website or calling your health plan’s customer service number. If you’re assigned a provider and you want to change, call your health plan.   #4 – After you have an appointment with a provider Follow your provider’s instructions. Fill any prescriptions you were given, and take them as directed. Review your explanation of [...]

Friday, May 22nd, 2015|

The deadline to enroll in plans that start March 1, 2015 is extended to February 23

Due to recent severe weather, the deadline to apply, shop, and pay your first premium for March 1, 2015 coverage has been extended to February 23. The federal Open Enrollment period ends Sunday, February 15, 2015. However, because the recent series of snowstorms caused some closures in our call and walk-in centers and longer wait times for consumers looking for help, the Baker-Polito Administration, along with the federal Centers for Medicare and Medicaid Services, has approved an extension for Massachusetts residents. Related: Read the February 13, 2015 Press Release   What does this mean for you? If you have not yet completed your application or selected a plan, this means that you have an extra week to apply, pick a plan, and make a payment to complete your enrollment in a plan that starts March 1, 2015. If you or your family members are eligible for MassHealth, your coverage will start right away.  The payment deadline for coverage that starts March 1 has not changed. Applicants still must also make their first premium payment no later than Feb. 23, 2015 to complete their enrollment in a plan that starts March 1. Because members who apply and pick a plan by the 23rd will not receive their first bill by the payment due date, you can find out how to make a payment without a bill in-hand on our “How to Pay” page. You have the option to Pay online, In-person, or By mail.   If you need help applying [...]

Friday, February 13th, 2015|Tags: |

Open Enrollment ends February 15! Apply now for new health coverage

Important Update: Due to recent severe weather, the deadline to apply, shop, and pay your first premium for March 1, 2015 coverage has been extended to February 23. Find out what this means for you → Open Enrollment ends February 15, 2015. If you have not started your application, don't delay! If you qualify for insurance  through the Health Connector, you will need to apply, shop for plans, and check out by February 15 for coverage that starts March 1. Your first premium payment is due by February 23 to complete enrollment. If you qualify for MassHealth your coverage starts right away. Don’t wait to start your application, especially if you think you will need help! Our call center and in-person Customer Service Representatives expect to be very busy as the February 15 deadline approaches. Apply and shop now to avoid any delays in getting your new health insurance. You can apply for coverage through MassHealth or the Health Connector (first visit the the "Getting Started Guide".) There are several ways to get help: Online Help Read our Getting Started Guide for information about applying and enrolling in a plan including step-by-step instructions. In-Person with an Enrollment Assister For free, in-person help, you make an appointment with a Navigator or Certified Application Counselor. These are people who have been trained to answer questions and help with applications. Click here to find Navigators and Certified Application Counselors nearby. In-Person at a Health Connector or MassHealth Walk-In Center You can [...]

Wednesday, February 11th, 2015|Tags: |

Winter Storm Alert: Health Connector Walk-in Centers Closed; Reduced Call Center Hours February 9 and 10, 2015

Due to the winter storm on Monday, February 9 and Tuesday, February 10, 2015: The Health Connector Customer Service call center at 1-877-MA-ENROLL (1-877-623-6765) will be available 8:00 a.m.–5:30 p.m. Monday, February 9 and Tuesday, February 10  for application and payment assistance. Members who need assistance with account changes or dental plans will need to call back starting 7:00 a.m. on Wednesday, February 11 when the Health Connector Customer Service resumes full operations. The Health Connector walk-in center in Boston will be closed Monday, February 9 and Tuesday, February 10, 2015. However, the Worcester walk-in is open Tuesday, February 10 from 7:00 a.m. - 7:00 p.m. For members who need in-person assistance or wish to make a payment in-person, the Health Connector is planning to have fully-staffed walk-in centers starting again on Wednesday, February 11, 7:00 a.m.–7:00 p.m. The MassHealth Customer Service call center at 1-800-841-2900 will be closed Monday, February 9 and Tuesday, February 10. The MassHealth call center is planning to resume full operations on Wednesday, February 11, 8:00 a.m.–5:00 p.m.   Follow the Health Connector on social media for any breaking updates: Facebook Twitter   Last Updated: 2/9/15 at 10:00 p.m.

Sunday, February 8th, 2015|

Winter Storm Alert: Health Connector Walk-in Centers Closed; Payment Deadline Extended

Due to the winter storm on Tuesday, January 26 and state of emergency: The Risk Adjustment Public Hearing scheduled for Wednesday, January 28 at 10:00 at One Ashburton Place, 21st Floor Conference Room will be rescheduled.   The Health Connector Customer Service call center at 1-877-MA-ENROLL (1-877-623-6765) will be available Tuesday, January 27 and Wednesday, January 28 , from 8:00 a.m.–5:30 p.m. for application and paymentassistance. Members who need assistance with account changes or dental plans will need to call back starting 7:00 a.m. on Thursday, January 29 when the Health Connector Customer Service resumes full operations.   The Health Connector walk-in centers in Boston and Worcester will be closed Tuesday, January 27 and Wednesday, January 28. For members who need in-person assistance or wish to make a payment in-person, the Health Connector will have fully-staffed walk-in centers starting again on Thursday, January 29, 7:00 a.m.–7:00 p.m..   IMPORTANT: Because of Health Connector walk-in center closings and limited customer service hours due to the winter storm, the payment deadline for coverage that starts Feb. 1 is now extended through Friday, Jan. 30, 2015. You can pay online here, or make a payment by mail. Find out how →   The MassHealth Customer Service call center at 1-800-841-2900 will be closed Tuesday, January 27 and Wednesday, January 28. The MassHealth call center is planning to resume full operations on Thursday, January 29.   Follow the Health Connector us on social media for any breaking updates: Facebook Twitter   Last [...]

Monday, January 26th, 2015|