Customer Service
800-792-4355
Members: 855-833-8120
711 (TTY)
800-792-4355
Members: 855-833-8120
711 (TTY)
Boston Medical Center HealthNet Plan
Offers ConnectorCare Plans
BMC HealthNet Plan is a non-profit health plan that serves the state Medicaid programs and provides health insurance coverage to low income, underserved, disabled and elderly populations. We were established in 1997 by Boston Medical Center, the largest safety net hospital in New England and have more than 20 years of experience managing and ensuring quality, accessible care for complex, vulnerable populations.
From About Us
2018 Plan Information
NCQA Rating
| Overall | 3 out of 4 stars |
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| This is the health insurer’s accreditation score from NCQA. NCQA evaluates the insurer’s quality measures and ongoing improvement. | ||
| Access and Service | 3 out of 4 stars |
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| NCQA evaluates how well the insurer provides access to needed care and with good customer service. To evaluate these activities, NCQA reviews the insurer’s appeals and denials, interviews the insurer’s staff and grades the results from consumer surveys. | ||
| Qualified Providers | 3 out of 4 stars |
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| NCQA evaluates the insurer’s efforts to confirm that each doctor is licensed and trained to practice medicine and that the health plan’s members are happy with their doctors. To evaluate these activities, NCQA uses records of doctors’ credentials, interviews the insurer’s staff, and grades the results from consumer surveys. | ||
| Staying Healthy | 3 out of 4 stars |
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| NCQA evaluates the insurer’s activities that help people maintain good health and avoid illness. To evaluate these activities, NCQA reviews the insurer’s records, grades independently verified clinical data and reviews materials sent to members. | ||
| Getting Better | 3 out of 4 stars |
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| NCQA evaluates health plan activities that help people recover from illness. To evaluate these activities, NCQA reviews the insurer’s records and interviews the insurer’s staff. | ||
| Living with Illness | 3 out of 4 stars |
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| NCQA evaluates health plan activities that help people manage chronic illness. NCQA grades independently verified clinical data and interviews the insurer’s staff. | ||
About these ratings:
The National Committee for Quality Assurance (NCQA) is a private non-profit dedicated to improving health care quality. NCQA accredits and certifies health care organizations and recognizes physicians in key clinical areas. Visit www.ncqa.org to learn more.
