Media Kit

January 2018 Social Media Toolkit

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Recent Press Releases

Massachusetts Health Connector Selects Faneuil to Strengthen Customer Service for its 300,000 Members

BOSTON – Aug. 21, 2019 – The Massachusetts Health Connector has selected Faneuil as its new customer service vendor due to its extensive experience in supporting state-based exchanges and demonstrated ability to improve existing communication channels and create new platforms for customer interaction. Starting in June 2020, Faneuil will operate the Health Connector’s contact center and walk-in locations and deliver new ways for the Health Connector’s more than 300,000 health and dental insurance members to get information and help about their coverage. “Our top priority is delivering accurate information and support to our members in the way most convenient to [...]

Friday, August 23rd, 2019|Press Release|

Greater Boston Chamber of Commerce and Health Connector for Business Kickoff Small Business Week with Partnership to Better Empower Small Businesses to Access Affordable Health Insurance

BOSTON – May 6, 2019 – Working to empower small businesses to access affordable health insurance for employees, the Greater Boston Chamber of Commerce (GBCC) kicks off National Small Business Week by announcing a new partnership with the Health Connector for Business that delivers cost-saving opportunities to employers and health care insurance choice to employees. Through the partnership, GBCC small-business members (employers with less than 50 employees) will be able to create and manage accounts online and have direct access to support through customer service. In addition, health insurance brokers who are GBCC members will be connected to those small-business [...]

Monday, May 6th, 2019|Press Release|

Massachusetts Health Connector Selects Softheon to Modernize Billing and Payment Operations with Members, and Enrollment Data Transfer to Carriers

BOSTON – April 11, 2019 – Continuing to modernize and automate customer and carrier operations, the Massachusetts Health Connector Board of Directors today approved a five-year contract with Softheon, which will deliver new payment options for members while maintaining consistent enrollment information transfer to carriers. Starting in June 2020, members will be able to pay their monthly premiums by using a debit card, credit card or automated phone system fulfilling a long-time request from members for a wider variety of payment options. Softheon will also develop state-of-the-art billing and notice-delivery processes for the Health Connector. “Our goal as an agency [...]

Thursday, April 11th, 2019|Press Release|
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Additional Resources

Health Connector Progress Reports

For all media inquiries, please contact Jason Lefferts, Director of Communications & Media Relations, at 617-933-3141.