Contact

Health Connector Customer Service Call Center

1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Open Enrollment Business Hours

  • Monday–Friday: 8:00 a.m. to 7:00 p.m.
  • Saturday: Closed, except special hours listed below
  • Sunday: Closed

Special Saturday hours during Open Enrollment

These hours are for the Health Connector call center and only the Boston and Worcester walk-in centers, only:

  • Saturday, December 15, 2018: 9:00 a.m. to 5:00 p.m.
  • Saturday, December 22, 2018: 9:00 a.m. to 5:00 p.m.
  • Saturday, January 12, 2019: 9:00 a.m. to 5:00 p.m.
  • Saturday, January 19, 2019: 9:00 a.m. to 5:00 p.m.

 

Health Connector Walk-In Center Locations

Health Connector members can visit one of our 4 walk-in centers to complete a new application, make changes to your existing Health Connector account, plus

  • Bring copies of verification documents
  • Get help shopping health and dental plans
  • Drop off a payment (paper checks or money orders, only)

Upcoming Holiday Closures

  • December 25, 2018, Christmas Day
  • January 1, 2019, New Year’s Day

Boston
133 Portland Street
Boston, MA 02114

Open Enrollment Business Hours:

  • Monday–Friday: 8:00 a.m. to 7:00 p.m.
  • Saturday: Closed, except on the special days listed above
  • Sunday: Closed

Brockton
63 Main Street
Brockton, MA 02301

Open Enrollment Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Springfield
88 Industry Avenue
Springfield, MA 01104

Open Enrollment Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Worcester
146 Main Street
Worcester, MA 01608

Open Enrollment Business Hours:

  • Monday–Friday: 8:00 a.m. to 7:00 p.m.
  • Saturday: Closed, except on the special days listed above
  • Sunday: Closed

MassHealth LogoContact MassHealth

If you are a current MassHealth member and need to update your account, enroll in or change your health plan, need to choose your doctor, or have questions about your coverage, call the MassHealth Customer Service Center.

1-800-841-2900, or TTY 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

  • Monday–Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

MassHealth Enrollment Center Locations

  • Chelsea: 47 Spruce Street, Chelsea, MA
  • Tewksbury: 367 East Street, Tewksbury, MA
  • Taunton: 21 Spring Street, #4, Taunton, MA
  • Springfield: 88 Industry Avenue, Springfield, MA
Go to the MassHealth Website for More Information

Contact the Health Connector Ombudsman Office

The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsman will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.

In your message, please include important information:

  • Dates of conversations with Health Connector Customer Service.
  • Dates and descriptions of letters you received related to your issue.
  • If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, by mail, or dropped off in-person at Health Connector walk-in center).
  • DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.
Emergency Help: Do not use this form to ask for emergency help. Instead, if you need emergency assistance, you must contact emergency services in your local area by calling 911.
* Required Information

STEP 1:

First, see if your issue is resolved with one of the frequently requested information by clicking the next button below.