Careers

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Eligibility Policy Analyst

 

Position Summary:

Reporting directly to the Director of Policy and Applied Research, the Eligibility Policy Analyst will serve as a lead Subject Matter Expert (SME) for the agency’s policy department and leadership team on individual coverage eligibility policy. The Eligibility Policy Analyst will be responsible for recommending eligibility system implementation approaches that support a member-centered approach to meeting federal and state health coverage eligibility requirements. This position requires the ability to work collaboratively and cross-functionally internally and across multiple agencies, IT partners, and vendors to best serve members and applicants.

Responsible for:

  • Serving as resident expert on federal (Affordable Care Act) and state program eligibility rules for health coverage and providing guidance to Health Connector staff and IT partners to ensure rules are accurately reflected in eligibility IT systems and Health Connector policies
  • Compiling documentation on eligibility system rules for the purpose of training and educating staff and stakeholders
  • Reviewing evidence from health policy researchers as well as member and system data to identify areas for improved policy or implementation approaches
  • Recommending Health Connector policy and functional approaches to implementing federal and state rules in a member-centered manner within the design of the eligibility system
  • Serving as point person for policy team in logging and prioritizing requests for system enhancements
  • Representing the Policy Team in Joint Requirement Meeting (JRM) or other system design sessions involving cross functional teams, key business stakeholders and development managers.
  • Ensuring that eligibility system documentation and implementation accurately reflect requested functionality
  • As needed, supporting other policy team initiatives.

Experience and Qualifications:

  • A Bachelor’s degree is required; MPP, MPA, MPH, MBA, or other professional degree preferred
  • Experience in health care, insurance, regulatory interpretation, and/or government operations; knowledge of ACA rules around Exchanges strongly preferred
  • Proven analytical and problem-solving skills
  • Exceptional MS Excel and PowerPoint skills and experience analyzing large datasets using MS Excel
  • Strong organizational, oral and written communication skills
  • Comfort in a fast-paced environment with competing priorities
  • Demonstrated ability to work collaboratively and effectively in a cross-functional environment
  • Self-starter who can work independently

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Site: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

Enterprise Systems Manager

 

The Enterprise System Manager is a technically oriented project manager, responsible for overseeing the Health Connector’s strategic implementation project(s) and existing system. This role requires extensive experience in project delivery/management, designing business applications, monitoring, prioritizing, and guiding technical implementations. Candidates must possess hands on experience in project delivery, system design, requirement gathering, technical design, and overall project management. In addition, t0his role will be responsible for managing and implementing components of larger strategic implementation project(s), or smaller end-to-end IT projects.

Key Responsibilities:

Technical Leadership

  • Responsible for defining the architectural standards to which applications supporting the Health Connector will conform and enforcing those standards with vendor partners.
  • Lead initiatives towards the continuous improvement of culture, technology, and processes to ensure alignment between business strategies and technology roadmaps.
  • Provide governance toward ensuring the creation of project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Review and approve application architecture documents, which define and outline the design constraints, UML models, quality attributes and detailed design specifications, toward ensuring that architecture standards and best practices are followed and that the design aligns with business and strategic objectives.
  • Work with business clients and product owners to review business drivers, needs and strategies to anticipate future business/technology needs.
  • Provide expert knowledge of solution/application architecture and consult with business and other technology teams including vendor partners.
  • Review and provide feedback on 3rd party and integration solution architecture based on established enterprise application strategy.
  • Participate in architectural and technical design sessions, including representation from vendor partners to ensure technical standards are followed and enterprise goals are achieved.
  • Track and submit requests for fixing defects/issues/enhancements with multiple vendors.
  • Prepare and produce project status, Issue/Risk and RAG reports appropriate for senior level management with keen attention to detail.
  • Coordinate project meetings and working sessions with project stakeholders, as required.
  • Conduct project related status/performance analysis.
  • Track project progress against time and quality expectations
  • Prioritize and monitor status of IT tasks for reporting, system health checks, data ware house management and miscellaneous requests from business and policy teams.
  • Maintain and provide updates of the overall status of outstanding tasks/projects, risks, issues to supervisor and other stake holders.
  • Act as liaison with vendors/consultants, project stakeholders, business, policy and IT teams.
  • Maintain business and operational relationship between IT and other project stakeholders
  • Participate in requirements for Data extracts and reports as needed by various stakeholders (Operations/Policy/Reporting) and provide guidance to IT for smooth implementation.

Project Implementation and Coordination

  • Lead the implementation of key services and components of large strategic implementation project(s), or smaller end-to- end IT projects.
  • Manage a team of technical specialists in support of strategic implementation projects.
  • Advice and consult supervisor on technology costs, benefits, and implementation requirements.

Operational Technical Support

  • Lead as needed production support troubleshooting and “War Room” Activities.

Qualifications:

  • 5-7 years of Project Management, Systems Delivery Management and/or Program Management experience and associated IT leadership.
  • Bachelor’s degree in computer science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishment.
  • Knowledge of United Modeling Language (UML) and Object- Oriented Design (OOD).
  • Knowledge of physical and logical data schemas including data flow diagrams.
  • Comfortable working in multiple SDLC methodologies as needed.
  • Experience in data modeling techniques with knowledge of performance optimization strategies.
  • Demonstrated experience and knowledge of multi-tier and cross- platform architecture.
  • Excellent communication, presentation, influencing and reasoning skills to earn support of business leaders, colleagues and vendor representatives.
  • Desire to take the initiative, moving projects/ideas forward with clarity.
  • Leadership skills to lead cross-functional teams towards common solutions.
  • A solid working knowledge of the ACA specifically related to implementation of health insurance marketplaces.
  • Ability to coordinate and work with distributed teams.

Skills Required/Tools:

  • MS Project, intermediate to advanced level, MS Office Suite: Word, PowerPoint, Excel (with macros) at intermediate level.
  • Excellent written and oral communication skills.
  • Able to adapt quickly to changing environment; flexible.
  • PMP certified preferred, Agile Certified preferred.

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Setting: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

Eligibility Operations Analyst

Position Summary:

Reporting directly to the Director of Eligibility Operations, the Eligibility Operations Analyst will serve as a lead Subject Matter Expert (SME) responsible for conducting and signing off on business validation of release test results;  establishing a methodology to conduct regular reviews of eligibility scenarios and data sets and, as needed, working with third party vendors and  other SMEs to determine next best steps to resolve any findings.  This position requires the ability to work collaboratively and cross-functionally internally and across multiple agencies, IT partners, and vendors to drive business objectives and fulfill responsibilities.

Responsible for:

  • Understanding CCA eligibility policy, federal and state regulations and how these should be executed in operations to achieve intended results.
  • Creation, development, and oversight of a methodology to routinely review Eligibility results against expected outcomes.
  • Development and oversight of a dashboard of activities and metrics which measure desired performance against actual results.
  • Lead a cross functional team whose charge is to routinely review this dashboard; analyze any discrepancies against expected outcomes and propose business solutions needed to resolve and continually improve overall performance.
  • Ensure end-to end business processes are documented and updated on a regular basis to reflect current state.
  • Participate in Joint Application Design (JAD) sessions involving cross functional teams, key business stakeholders and development managers.
  • Participate in HIX release business testing and ensure any changes to the HIX program as a result of releases produce the expected eligibility outcomes.
  • Log and monitor changes in functionality needed based on program review and findings.
  • As needed, create additional business scenarios for the UAT team to expand and improve release testing.

Experience and Qualifications:

  • A Bachelor’s degree is required; MPA, MPP, MPH, MBA, or other professional degree preferred
  • Experience in health care, insurance, regulatory interpretation, and/or government operations preferred
  • Vendor Management experience strongly preferred
  • Proven analytical and problem-solving skills
  • Exceptional MS Excel and PowerPoint skills and experience analyzing large datasets using MS Excel
  • Strong organizational, oral and written communication skills
  • Comfort in a fast-paced environment with competing priorities
  • Demonstrated ability to work collaboratively and effectively in a cross-functional environment
  • Self-starter who can work independently

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Setting: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

IT Support Specialist

Winter and Spring 2020

The IT Support Specialist will be responsible for providing desktop, network, voice and application support to Connector staff, as well as testing any new software builds and/or new technology that the Connector is using. Areas covered include desktop, network and telephony support, back office operations, readiness for annual open enrollment and ongoing operational/IT processes.

Key Responsibilities:

  • Provide tier 1 desktop support for Connector staff including (but not limited to)
    • MS Office 365 (Outlook, Word, Excel, etc.)
    • Windows OS management
    • Archiving Email
    • Connectivity Issues
    • Hardware/software troubleshooting
    • Phone/switch Issues
  • Assist in the management of IT hardware and software assets
  • Assist in testing software builds
  • Assist in triaging Health Insurance Exchange application incidents, as needed
  • Serve as primary Security Administrator for Security Systems Access requests
  • Ensure that all Connector software is up to date (patches, anti-virus, etc.)

Qualifications:

  • College coursework and some experience in an IT support role.
  • Advanced MS Office skills with the ability to work on complex projects and meet deliverables with tight timeframes are required.
  • A strong work ethic and the ability to self-motivate and proactively learn about new technologies.
  • Excellent communication skills, both written and verbal, as well as outstanding interpersonal skills are essential for communicating to vendors.
  • The ability to work independently within a very fast-paced organization.
  • Web development, database management, experience with OSX or Linux preferred.
  • Networking knowledge preferred.

Salary: $21.00/hour

Work Setting: This position requires the employee to work on-site.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us 

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.  More information about the Connector and its programs is available at www.MAhealthconnector.org.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

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