The Health Connector walk-in centers are experiencing longer-than-normal wait times at all locations leading up to the December 23rd enrollment deadline for health and dental insurance that starts January 1st. The good news is that you have options to get application and enrollment help, make a payment, or send documents.
1. Have questions or need help applying or enrolling?
For help by phone reporting changes, updating your eligibility, or choosing health or dental plans, you can call customer service at 1-877-623-6765 (TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.)
Our call center is open 8 a.m. to 7 p.m., Monday through Friday. We are also open special hours Saturday, December 22 from 9:00 a.m. to 5:00 p.m.
2. Making a payment?
If you have a checking or savings account, you can make a payment online through our Payment Center. You can login to make your payment, or make a payment as a guest.
Remember, your 2019 plan enrollment is not complete until you’ve made your January premium payment, so don’t wait!
3. Need to drop off proof?
If you just completed or updated your application and asked to send proof when you received your eligibility results, you have up to 90 days to send your documents. What’s more is you don’t have to wait to send your proof to enroll in a health plan through the Health Connector.
Still need in-person assistance?
There are enrollment experts throughout Massachusetts who are here to help you for free. Find a Navigator or Certified Application Counselor in your area now →